FAQs

Shopping Information

Domestic Order ( INDIA ) :

  • Cash On Delivery ( COD ) Charges apply Flat 200/- Rs. only.
  • Prepaid ( Bank transfer / Credit card / Debit Card / Wallet ) Free Shipping.

International Order ( OVERSEAS ) :

  • Cash On Delivery NOT Available.
  • Courier charges apply on basis of country. Per kg 1250/- INR ( Regular Charges )
  • If you choose PayPal option then 8% take extra charges because PayPal take convert currency charges.

Domestic Order ( INDIA ) :

  • Cash on delivery order take time 6-8 days time.
  • Prepaid order take time 3-5 days.
  • Note : Above time period is for city area and mega city. Village area and selected special area take time 3 days more than mention time period.

International Order ( OVERSEAS ) :

  • Cash on delivery NOT AVAILABLE.
  • Prepaid order take time 10-12 days.
  • Note : Above time period is for city area and mega city. Village area and selected special area take time 4-5 days more than mention time period.
  • Yes, you can give us an order BUT Cash On Delivery service NOT available.
  • You have to pay Prepaid Order only.
  • Yes, you will get an email with your placed/confirmed order. If you don’t get any confirmation then contact us within 24 hours of your placing order with your Order ID ( That will show on a panel at the last step of placing an order ).
  • Our email and  Whatsapp number mentioned in the contact us form.
  • You can see an option in the bottom part of our website there is mentioned “Size Guide” option.
  • Click on that option and there is available all size with the guide.

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account’ section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

  • We are very happy to help you so you can contact us by email and Whatsapp within 24 hours of placing an order.
  • Our email and  Whatsapp number mentioned in the contact us form.

Payment Information

Domestic Order ( INDIA ) :

  • Cash On Delivery ( COD ) charges apply Flat 200/- Rs. only.
  • Prepaid ( Bank transfer / Credit card / Debit Card / Wallet ) Free Shipping.

International Order ( OVERSEAS ) :

  • Cash On Delivery NOT Available.
  • PayPal option : 8% take extra charges ( convert currency charges )
  • Yes, It is trustful to do with our payment options. We are doing this business in the offline market since 2014. Jay Khodiyar Saree has respect as well as trust in the textile market business.
  • To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times.
  • We don’t store any type of your payment information data in our website.
  • If your card is debited and no order placed, no need to panic at all!
  • Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please contact your bank for updates.
  • If the transaction is successful and the money has been credited to our account we would initiate a refund within 3 days of your request.
  • Paypal can be used by US/USA and Canadian customers only through the Account Control Center (ACC).
  • If you click Make a Payment in your ACC, you can select PayPal as the payment method.
  • For another country, If you want to use PayPal then you have to select and check if it is available then it will work otherwise you can use PayU Money option.
  • Credit cards are charged just before statements are sent out.
  • The results of the charge are included directly in the statement of your bank.
  • Please do not reload, refresh or use the back browser button while payment is in progress.
  • Be informed that there is a certain time limit of 30 minutes to complete your payment.
  • Please make sure there is sufficient funds and card limits for the transaction before making your purchase.
  • Having difficulties with the online payment please contact us.

Returns & Refunds

  • No, We don’t provide Return Facility.
  • If there is damage then only you have to inform us within 24 hours of delivery.
  • After confirmation in email or Whatsapp, you can return us. We will provide a confirmation code. With the print of the confirmation code that you have mentioned on a courier with our address without any confirmation code, we will not accept the order.
  • you have to send us a courier as soon as possible.
  • Return pickup service not available.
  • The customer has to send a courier near by courier office.
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